Return & Refund Policy - DryIceFast.pk
Effective Date: Immediate
Thank you for choosing DryIceFast.pk. We strive to provide the highest-quality dry ice and ensure timely deliveries. Please review our return and refund policy before placing an order.
1. No Returns Policy
Due to the perishable nature of dry ice, we do not accept returns or exchanges under any circumstances. Once an order is delivered, it cannot be returned or refunded.
2. Refund Policy
Refunds are only applicable in the following cases:
If your order is not delivered due to an issue from our side, you are eligible for a full refund.
If the order is delayed beyond the promised delivery time due to unforeseen circumstances, refunds may be considered on a case-by-case basis.
Incorrect delivery address provided by the customer or failure to receive the order does not qualify for a refund.
3. Order Cancellations
Orders can only be canceled before they are dispatched. Once the order is out for delivery, cancellations are not allowed.
To request a cancellation, please contact our support team immediately.
4. Damaged or Incorrect Orders
If you receive an incorrect order, please contact us within 1 hour of delivery with photographic proof.
We will review the issue and provide a resolution, but refunds will not be issued for minor discrepancies.
5. Contact Us
For any refund inquiries, order issues, or support, please reach out to us:
📞 0300-4540688
📍 24, Ground Floor Waqar Heights Ghazi Road Lahore
We appreciate your understanding and cooperation. Thank you for choosing DryIceFast.pk!